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Build Buyer Confidence by Offering Accurate, Calculated Shipping and Delivery Rates by Distance
Frustrated by losing money on inaccurate delivery & shipping rates based on the distance to your store or warehouse? Zapiet - Rates by Distance has you covered with a customizable, feature-rich solution that gives customers real-time delivery & shipping rates calculated accurately to their location. Increase confidence for shoppers checking out and reduce cart abandonment with delivery and shipping rates customers can trust. Customize the rates based on your specific business preferences.
- Multi-lingual: Support for multiple languages
- Add Multiple Rates: Based on the weight or price of an order
- Limit Deliveries: To a maximum distance from your store
- Distance Calculator: Specify using the shortest or fastest route
- Single or Multi-location: Handles multi-zone deliveries with local pricing
- Highlights
- Use directly in Shopify admin
Languages
English, Portuguese (Brazil), Danish, Dutch, French, German, Italian, Portuguese (Portugal), Chinese (Simplified), Spanish, and Swedish
Works with
- Store Pickup + Delivery
- Bespoke Shipping
- Zapiet
Categories
Rate calculation
Customization
Delivery options
Pricing
Zapiet
$14.99 / month
- 1-100 store locations
- Weight/price based rules
- Driving distance and/or max radius
- Unique rules per location
- Chat, email, phone support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (77)
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia,
Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative.
We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates.
Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed.
If you'd like further assistance, please feel free to reach out to us again at support@zapiet.com.
Kind regards,
Ismail
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨
-Jeanette
Customer support is great
Hi Jon,
It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app!
If you have any questions or need any assistance down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry,
Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.
Thanks,
Sam - Head of Support
Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.
Hi Twinka team,
We've investigated the response times and identified a bottleneck in our escalation process, particularly concerning senior support agent availability during weekends. We've since optimized our automation and systems to ensure quicker resolution and smoother handling of such cases, while still prioritizing consistency by assigning recurring issues to the same senior support agent whenever possible.
We're truly sorry for the delay and any trouble it caused you. It's really important for us to deal with these issues quickly. When you first reported the issue, we fixed it straight away. This time, when you reported it again, we got our developers involved and they implemented a permanent fix.
Thank you once again for your patience and for bringing this to our attention. We're committed to continuously improving our service to better serve you and all our valued customers. If you have any further questions or concerns, please don't hesitate to reach out.
- Klaudia
Support
App support provided by Zapiet.
Or visit their support portalResources
Launched
February 14, 2018 · Changelog
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